Shipping policy
Shipping Policy
Last Updated: October 29, 2026
At Vandal Guard USA, we understand the importance of receiving your materials promptly and in excellent condition. We strive to process and ship orders efficiently so you can keep your projects on schedule.
Please review our shipping policies before placing an order.
Order Processing
Orders are processed and shipped during our regular business days, Monday through Friday, excluding holidays.
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Orders placed on Saturdays, Sundays, or holidays will begin processing on the next business day.
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Orders placed after our daily shipping cutoff may be processed the following business day.
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Processing times may vary based on product availability, order volume, and fulfillment requirements.
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Orders are subject to inventory availability and payment verification.
We do not process or ship orders on weekends or holidays.
Please note that order processing time is separate from carrier transit time. Selecting an expedited shipping option does not eliminate order processing time.
Shipping Carriers and Delivery Options
Vandal Guard USA offers shipping through trusted national carriers, including FedEx and UPS.
Available shipping options may include:
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Standard Ground Shipping
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FedEx Expedited Shipping
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UPS Expedited Shipping
Expedited shipping services, including overnight and two-day delivery options, may be available depending on the destination, carrier availability, and the shipping services offered at checkout.
Available shipping methods and associated charges are displayed during checkout.
Selecting expedited shipping speeds up the carrier's delivery service but does not guarantee same-day order processing or shipment.
Shipping Rates
Shipping charges are calculated and displayed during checkout based on factors such as:
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Delivery destination.
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Package dimensions and weight.
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Number of laminate rolls ordered.
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Selected shipping carrier and service level.
Customers can review available shipping options and applicable charges before completing their purchase.
Estimated Delivery Times
Delivery estimates depend on the selected carrier, shipping method, destination, and order processing requirements.
Carrier transit times generally begin when the shipment has been accepted by the carrier, not when the order is placed or a shipping label is created.
Business days generally exclude Saturdays, Sundays, and carrier-observed holidays.
Expedited delivery estimates are subject to carrier operating schedules, service availability, and applicable carrier terms.
Delivery dates are estimates unless a guaranteed service is expressly offered and confirmed.
Weekend and Holiday Shipping
Vandal Guard USA does not ship orders on Saturdays, Sundays, or holidays observed by our fulfillment operation.
Orders placed during these periods will begin processing on the next available business day.
Carrier transit schedules and holiday delivery availability may differ from our warehouse operating schedule.
Please plan accordingly when ordering materials for time-sensitive projects.
Order Tracking
Once an order ships, customers will receive a shipping confirmation email containing tracking information when available.
Tracking information may take time to become active after the shipping label is generated.
Customers can monitor shipment progress directly through the applicable FedEx or UPS tracking system.
Shipping Delays
Although we strive to ship orders efficiently, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Severe weather or natural disasters.
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Carrier service disruptions.
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Holiday shipping volume.
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Transportation or logistical delays.
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Incorrect or incomplete delivery information.
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Unexpected inventory shortages.
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Events beyond our reasonable control.
We cannot guarantee carrier delivery dates except where a specific guarantee expressly applies.
If an order experiences an unexpected fulfillment delay, we will make reasonable efforts to notify the customer.
Any refunds or other remedies required by applicable law will be honored.
Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please verify all shipping information before submitting your order.
Vandal Guard USA is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by the customer, except as otherwise required by law.
Address changes may not be possible once an order has been processed or shipped.
Additional carrier charges arising from customer-requested address corrections or delivery changes may apply and will be communicated when applicable.
Damaged Shipments
Vandal Guard laminate rolls are packaged for transportation using appropriate protective materials.
We recommend inspecting all shipments promptly upon delivery.
If your order arrives visibly damaged:
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Retain the original packaging and shipping materials.
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Photograph the packaging, shipping label, and damaged product.
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Contact Vandal Guard USA at info@vandalguardusa.com as soon as possible, preferably within five business days of delivery.
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Include your order number and a description of the damage.
We will review the situation and coordinate an appropriate resolution, including replacement or refund where applicable.
Customers should not discard damaged materials or packaging before the claim has been evaluated, when reasonably practical.
Lost or Missing Shipments
If tracking indicates that a shipment has been delivered but you have not received it, please check the delivery location and contact the carrier.
If the shipment cannot be located, contact us at info@vandalguardusa.com with your order number and tracking information.
We will assist in investigating the shipment and determining an appropriate resolution in accordance with applicable law.
Incorrect Items or Fulfillment Errors
If you receive an incorrect product, width, or quantity due to a Vandal Guard USA fulfillment error, please contact us promptly.
Verified fulfillment errors will be corrected at no additional cost to the customer.
Returns and Exchanges
Due to the specialized nature of professional anti-graffiti laminate, all sales are final except for verified manufacturing defects, shipping damage, fulfillment errors, or remedies required by applicable law.
Please review our complete Return & Refund Policy before purchasing.
International Shipping
Shipping destinations and available delivery methods are determined by the options displayed during checkout.
If your destination is not supported during checkout, please contact us before placing an order to inquire about possible shipping arrangements.
For eligible international orders, applicable customs duties, import taxes, and additional fees will be disclosed when available or handled as required by applicable law and the agreed shipping terms.
Contact Us
For shipping questions, tracking assistance, damaged shipments, or delivery concerns, please contact:
Vandal Guard USA
Email: info@vandalguardusa.com
Phone: (800) 652-5783
Website: https://vandalguardusa.com
Our team is available to assist with shipping questions and help you select appropriate delivery options for your project.
Thank you for choosing Vandal Guard USA — Made in the USA.