Return & Refund Policy

Last Updated: October 29, 2026

At Vandal Guard USA, we take pride in manufacturing high-quality anti-graffiti and dry-erase laminate for professional sign and graphics applications.

Due to the specialized nature of our products, all sales are final, except for verified manufacturing defects, products damaged during shipping, or items shipped incorrectly by Vandal Guard USA.

All Sales Final

Vandal Guard laminate rolls are sold as professional-use materials. We do not accept returns, exchanges, or refunds for:

• Changes of mind or products no longer needed.

• Incorrect widths, lengths, quantities, or products ordered by the customer.

• Unopened or unused rolls purchased in error.

• Materials that have been cut, laminated, installed, or otherwise used, except in connection with an approved manufacturing defect claim.

• Improper storage, handling, application, or installation.

• Incompatibility with the customer's equipment, materials, substrates, or intended application.

Customers are responsible for verifying product specifications and suitability before purchasing.

Manufacturing Defects

Vandal Guard USA warrants its laminate against defects in materials and workmanship when properly stored, handled, and applied in accordance with published product instructions.

If you believe your product has a manufacturing defect, please contact us at info@vandalguardusa.com within 30 days of delivery for defects reasonably identifiable upon receipt. Defects discovered later should be reported promptly upon discovery and will be reviewed under our published product warranty and applicable law.

Please provide:

• Your order number and purchase date.

• A description of the suspected defect.

• Clear photographs showing the problem.

• The product lot number, found on the roll core or packaging.

• Relevant application details, if the product has been used.

Vandal Guard USA may request additional documentation or a material sample to evaluate the claim.

For verified manufacturing defects, our standard remedy is repair or replacement of the affected material at no charge, consistent with our published limited warranty. Refunds will be provided where required by applicable law or otherwise approved by Vandal Guard USA.

Shipping Damage or Incorrect Items

If your order arrives damaged or you receive an incorrect product, contact info@vandalguardusa.com as soon as possible, preferably within five business days of delivery.

Include your order number and photographs of the product, packaging, and shipping labels.

Upon verification, Vandal Guard USA will arrange an appropriate replacement, correction, or refund at no additional cost to you.

Return Authorization

Do not return any products without prior written authorization from Vandal Guard USA.

If a physical return or product sample is required for an approved claim, we will provide instructions and the appropriate shipping arrangements.

Vandal Guard USA will cover reasonable authorized return-shipping costs associated with verified manufacturing defects or our shipping errors.

Unauthorized returns may be refused.

Refund Processing

When a refund is approved, it will be initiated to the original payment method within 10 business days after the claim is resolved and any required inspection is completed.

Financial institutions may require additional time to post the refund.

Product Suitability and Warranty

Customers are responsible for determining whether Vandal Guard laminate is suitable for their intended application, equipment, substrate, and operating conditions.

Please review our Quality Guarantee & Warranty and published technical bulletins before use.

This return policy does not limit any non-waivable consumer rights or remedies available under applicable law.

Questions or Claims

Vandal Guard USA

Email: info@vandalguardusa.com

Phone: (800) 652-5783

Website: www.vandalguardusa.com